Shipping policy

 

At Naviiz, we are committed to providing reliable, transparent, and efficient shipping for all our customers across Australia. This policy outlines our procedures to ensure you know exactly when to expect your order.

1. Shipping Costs & Locations

We exclusively serve the Australian market. To keep your experience simple and transparent, we offer flat-rate free shipping on every order.

  • Shipping Cost: FREE ($0.00 AUD)

  • Service Area: All states and territories within Australia.

2. Processing & Handling Time

  • Order Cut-off Time: 8:00 PM (AEST/AEDT - Sydney/Melbourne Time).

  • Handling Time: 1–3 Business Days (Monday–Friday).

  • Weekend Policy: Orders placed on weekends or Australian public holidays will begin processing on the next business day.

3. Transit & Delivery Time

Once your order has been processed and dispatched, the estimated delivery timeline is as follows:

  • Transit Time: 7–10 Business Days (Monday–Friday).

  • Total Estimated Delivery: 8–13 Business Days.

Please note: Delivery times are estimates. Factors such as regional logistics, extreme weather, or courier delays may occasionally impact these timelines.

4. Order Tracking

Transparency is a priority. As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This allows you to monitor your package's progress from our distribution centre to your doorstep.

5. Address Accuracy & Responsibility

  • Correct Information: It is the customer's responsibility to ensure the delivery address is accurate at checkout.

  • Failed Delivery: If a package is undeliverable due to incorrect address details or failure to collect, we reserve the right to charge for additional reshipping costs.

  • Address Changes: If you notice an error, contact us immediately at info@naviiz.com. Once an order is processed, changes cannot be guaranteed.

6. Damages and Issues

We want you to receive your items in perfect condition. Please inspect your order upon arrival. If an item is damaged, incorrect, or faulty, contact us within 30 days of delivery:

  • Email: info@naviiz.com

  • Support: We will provide instructions for a replacement or a full refund under the Australian Consumer Law.

7. Customer Support Hours

Our team is here to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (AEST/AEDT)

  • Saturday & Sunday: Closed