Privacy policy

Last updated: February 25, 2026

At Naviiz, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APP), as well as other applicable data protection laws.

1. Personal Information We Collect

We collect information that identifies you or can reasonably be linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment method details, transaction history, and payment confirmations (processed securely via PCI-compliant partners like Shopify).

  • Technical Data: IP address, device type, browser information, and usage data collected via cookies.

  • Customer Support: Records of your communications with our team.

2. How We Use Your Information

We use your personal information to provide you with a curated shopping experience, including:

  • Order Fulfillment: Processing payments, arranging shipping, and facilitating returns/exchanges.

  • Customer Communication: Providing support and responding to inquiries.

  • Marketing: Sending promotional offers (only if you have opted in). You can unsubscribe at any time.

  • Fraud Prevention: Protecting our customers and services from malicious activity.

3. Disclosure and International Transfers

As a global boutique, Naviiz may disclose your information to third parties for legitimate business purposes:

  • Service Providers: Including Shopify (our e-commerce platform), payment gateways, and international shipping carriers.

  • International Transfers: Your data may be stored or processed in the Netherlands, Canada, and the United States. By using our Services, you acknowledge that while we take all reasonable steps to protect your data, these overseas recipients may not be subject to the same privacy obligations as those under the Australian Privacy Act. However, we ensure all partners adhere to strict data security standards.

4. Your Rights (Australian Privacy Principles)

Under the Australian Privacy Act, you have specific rights regarding your data:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to ask for corrections if the data is inaccurate.

  • Anonymity: Where practical, you have the option of interacting with us anonymously (e.g., browsing our site without an account).

  • Complaints: If you believe we have breached the APPs, you may lodge a complaint with us using the contact details below. We will respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

5. Children’s Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children.

6. Security and Retention

We implement industry-standard security measures to protect your data. We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact us:

Naviiz Email: info@naviiz.com

Registered Address (Canada): 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada